Job Description

Job Description

Job Description

Immediately hiring an Administrative Assistant in White Plains! This is an opportunity working for a reputable private school supporting their enrollment and finance departments. The Administrative Assistant will be responsible for student/alumni correspondence and database management.

Start date: July 1 2025

Schedule: Monday - Friday, onsite 9am - 5pm. Required 3 week training in NYC and must commute to NYC twice per month.

Key Responsibilities:

• Respond to questions via phone, email, written correspondence, or in person.
• Resolve concerns related to student billing, payments, financial aid, and immunization compliance.
• Explain account charges, tuition/fee assessments, credit loads, and refund processes.
• Review and process immunization documents per university procedures.
• Assist with retroactive and late registrations and related account updates.
• Collaborate with other departments to advocate on behalf of students.
• Complete special projects and reports as assigned.

Qualifications:

• A minimum of 1 year of experience in customer service related role
• Prior experience in a professional office environment
• Strong oral and written communication skills, including professional email and letter writing.
• Ability to work effectively in a fast-paced, customer-focused environment.
• Culturally sensitive and able to communicate with diverse populations.
• Team-oriented with a problem-solving mindset.
• Proficient in Microsoft Word, Outlook, and Excel.
• Familiarity with student information systems and document archiving tools is a plus.

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