Job Description
Salary : $58,340.00 - $81,611.00 Annually
Location : Spicer, MN
Job Type: Full-Time
Job Number: 202500042
Department: Public Works
Division: GLSSWD
Opening Date: 06/09/2025
Closing Date: 6/16/2025 4:30 PM Central
Description The hiring range for this position is $58,340 - $65,247. The full range for this position is $58,340 - $81,611.
The Administrative Coordinator is responsible for performing a variety of administrative and technical support duties for Glacial Lakes Sanitary Sewer & Water District. This position requires working knowledge of billing processes, customer service protocols, and administrative procedures. Duties include handling customer inquiries, processing payments, supporting billing operations, maintaining records and databases, preparing reports, and providing technical and administrative assistance to staff and the public.
Job Duties - Performs a variety of administrative and technical support tasks related to utility operations, including data entry, document processing, and account management.
- Provides customer service to internal and external stakeholders by responding to inquiries, resolving routine issues, and providing information related to billing, services, and departmental procedures.
- Maintains and updates records, files, spreadsheets, and databases, ensuring accuracy and confidentiality of customer and utility data.
- Assists in preparing and processing billing-related documents, financial transactions, and account updates in accordance with established procedures.
- Prepares, reviews, and distributes routine and non-routine reports, correspondence, and forms.
- Supports internal processes by coordinating communications, scheduling appointments, and providing general clerical support to the department.
- Monitors office supplies and equipment needs; processes supply orders and maintains an organized work environment.
- Collaborates with other staff and departments to ensure efficient operations and consistent service delivery.
- Assists with special projects and performs other duties as assigned.
Qualifications - High school diploma or G.E.D; 3 years of administrative support experience, preferably in a utility or billing-related environment; or an equivalent combination of education and experience.
Supplemental Information Knowledge: - Water and sewer utility operations and billing practices
- Customer service principles and procedures
- Division and department operations
- Office procedures and records management
- English language, grammar, and punctuation
- Report preparation and data entry
- Accounting and billing principles
- Computers and related software applications
Skills: - Using utility billing systems and office software
- Providing professional and courteous customer service
- Communicating effectively with diverse audiences
- Organizing and maintaining accurate records and reports
- Performing accurate data entry and reconciliation
- Processing bills, payments, and account updates
- Managing multiple tasks and deadlines
- Maintaining confidentiality and attention to detail
- Collaborating with coworkers and external partners
Physical Requirements: - Ability to sit or stand for extended periods while working on a computer or interacting with clients.
- Ability to occasionally lift and carry materials or supplies up to 25 pounds.
- Ability to bend, reach, stoop, and perform light filing or document handling tasks.
- Capable of working in a standard office environment with frequent use of phones, computers, and other office equipment.
- Must be able to perform the essential physical duties of the job with or without reasonable accommodation.
Kandiyohi County is an Equal Opportunity Employer.
Kandiyohi County offers a complete benefits package to full-time employees including health, dental, vision, PERA retirement, 457(b) deferred compensation plan, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick/ESST leave.
Part-time employees who work an average of 20 hours per week over the course of a year, receive benefits on a pro-rated basis.
01
Do you have a High School diploma or GED?
02
Have you worked with the public in a customer service capacity, handling inquiries and providing information?
- Yes, 5+ years of experience
- Yes, 3+ to 5 years of experience
- Yes, 2 to 3 years of experience
- Yes, under 2 years of experience
- No
03
Are you proficient in using office software and modern office equipment (e.g., Microsoft Office, database management, scanning devices)?
- Highly proficient (advanced skills)
- Proficient (comfortable with most tasks)
- Somewhat proficient (basic tasks)
- Not proficient
04
Do you have strong math skills for verifying data and ensuring accurate computations?
05
Have you had experience with data entry and maintaining accurate records?
06
How would you rate your experience handling customer inquiries related to billing, account discrepancies, or service interruptions in a utility or technical setting (e.g., water, sewer)?
- Expert experience; served as a primary contact for complex billing/account resolutions in a utility or similar organization
- Strong experience; independently resolved billing/account issues as a core job duty
- Moderate experience; handled billing inquiries regularly but under supervision
- Some experience; assisted occasionally with technical billing issues
- No experience
07
If you indicated having experience in the previous question, please describe your relevant experience.
08
What is your level of experience using specialized software or databases to maintain customer accounts, process transactions, or track service records (e.g., billing systems, financial management tools)?
- Expert experience; trained others and/or customized processes within specialized systems
- Strong experience; managed accounts, generated reports, and performed data analysis
- Moderate experience; regularly used specialized systems for data entry and retrieval
- Limited experience; entered data into pre-built forms or templates
- No experience
09
Are you a U.S. citizen or legally authorized to work in the United States?
10
If you answered "Yes" to being a Veteran, please indicate whether you would like to claim Veteran's Preference Points:
- Yes - I am a qualified veteran who served during a qualifying wartime period.
- Yes - I am a disabled veteran with a 10% or higher disability rating.
- Yes - I am the spouse of a deceased veteran or the spouse of a disabled veteran who is unable to work due to their disability.
- No - I do not wish to claim Veteran's Preference Points.
11
If you selected "Yes" to the question above, please upload a copy of your DD214 as an attachment to this application. By initialing below, you confirm that you have uploaded this document.
Required Question Kandiyohi County, MN
Job Tags
Holiday work, Full time, Part time, Flexible hours,