Job Description

Job Description

Job Description

Position Summary

The  Associate Technical Operations Center (TOC) Engineer plays a critical role in maintaining the health and performance of DAI’s IT infrastructure, networks, and key business applications. This entry-level position focuses on real-time monitoring, basic troubleshooting, and incident escalation to minimize downtime and ensure system reliability.

Working closely with the Systems Engineering and Network Engineering teams, the TOC Associate gains hands-on exposure to enterprise operations, network monitoring, and infrastructure management.

This position is ideal for individuals with a foundational understanding of IT operations, strong analytical thinking, and a passion for developing their technical expertise in a fast-paced, 24/7 enterprise environment.

Compensation, Location, and Schedule

• Pay Range: $27 – $30 per hour
• Location: 12655 Beatrice St., Los Angeles, CA 90066
• Schedule: Wednesday – Saturday, Night Shift (8:00 PM – 6:30 AM)

Key Responsibilities

• Monitor IT infrastructure, networks, and critical business applications using enterprise monitoring tools.
• Act as the first line of response for technical incidents, performing initial troubleshooting and escalating when necessary.
• Identify, analyze, and assist in resolving system performance issues, outages, and potential security incidents.
• Collaborate with Infrastructure teams to improve monitoring systems and enhance observability across platforms.
• Perform scheduled system health checks, preventive maintenance, and capacity reviews.
• Assist in deploying system patches, software updates, and infrastructure upgrades under supervision.
• Document incidents, troubleshooting actions, and resolutions in the IT ticketing system.
• Adhere to IT security policies, compliance standards, and operational best practices.
• Participate in on-call rotations or after-hours support as part of a 24/7 operations environment.

Qualifications & Requirements

Education:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Networking, or a related field (or equivalent experience).

Experience:

• 0–2 years of experience in IT operations, network monitoring, or a related technical field (internships and coursework considered).

Preferred Certifications:

• CompTIA A+, Network+, or Security+
• Microsoft Fundamentals (Azure, M365, or Windows Server)
• AWS Certified Cloud Practitioner or Azure Fundamentals

Technical Skills:

• Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VPN, VLANs).
• Exposure to enterprise monitoring tools (SolarWinds, Splunk, Nagios, PRTG, Zabbix, or similar).
• Familiarity with Windows and Linux server environments and cloud platforms (AWS, Azure, or GCP).
• Understanding of ITIL best practices for incident and problem management.
• Basic scripting or automation knowledge (Python, PowerShell, or Bash) is a plus.

Soft Skills:

• Strong analytical and problem-solving abilities.
• Effective communication and teamwork skills.
• Ability to multitask and perform under pressure in a fast-paced environment.
• Eagerness to learn, adapt, and grow in the IT operations field.

Why Join DAI

At DAI, you’ll gain hands-on experience in enterprise operations, work alongside skilled engineers, and develop a strong technical foundation to grow your IT career. You’ll be part of a global organization that values innovation, collaboration, and professional development.

Data Analysis Inc (DAI) is the parent company of a global group of privately held firms in fields ranging from institutional equity markets to digital investment news and information to omnichannel communication solutions. DAI provides leadership, oversight, and strategic direction and shapes the purpose, vision, and mission of these firms. Shared services include administration, finance, and human resources. DAI’s global team embraces an entrepreneurial focused environment fostering collaboration, teamwork, and creativity with a dynamic culture that emphasizes the value of its associates and their dedication to success. We strive to be leaders in our field, innovators with a history of being in the forefront of using technology to deliver our services.

Company Description

Data Analysis Inc (DAI) is the parent company of a global group of privately held firms in fields ranging from institutional equity markets to digital investment news and information to omnichannel communication solutions. DAI provides leadership, oversight, and strategic direction and shapes the purpose, vision, and mission of these firms. Shared services include administration, finance, and human resources. DAI’s global team embraces an entrepreneurial focused environment fostering collaboration, teamwork, and creativity with a dynamic culture that emphasizes the value of its associates and their dedication to success. We strive to be leaders in our field, innovators with a history of being in the forefront of using technology to deliver our services.

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