Job Description

Job Description

What perks can you expect?:\n

• A full suite of benefits, including flexible time off and a 401k contribution matching plan
• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Discounts at our hotels, restaurants, attractions and retail. 
• The chance to work in an inclusive culture and make life-long friends 
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations 

\n\nWhat will be your daily pursuit?:\n

As the Central Reservations Supervisor, you will be a key point of contact for potential and current guests, ensuring an exceptional experience from the first interaction. You will lead by example, supporting and motivating the reservations team while maintaining high standard of service and operational efficiency.

\n\nWhat will your compensation be?:\n

$22.00/hour plus full benefits!

\n\nWhen does this adventure begin?:\n

June 8th, 2025!

\n\nWhat will you do in this job?:\n

Guest Interaction & Communication:

• Respond to high volumes of incoming calls in a professional, efficient, and friendly manner.
• Effectively use computerized reservations systems to process bookings, changes, and cancellations in accordance with company policies
• Handle guest inquiries with accuracy, providing helpful information about accommodations and the surrounding area
• Monitor and manage the reservations team’s email inbox to ensure prompt, courteous, and thorough replies to all guest communications.

Leadership & Team Support:

• Supervise and support the Central Reservations team to deliver outstanding guest service
• Serve as a role model, maintaining a positive attitude and high performance under pressure
• Assist the Reservations Manager in handling guest concerns or escalated booking issues.
• Communicate operational updates, new promotions, and procedural changes to the team

Operational Duties:

• Ensure all reservations from Online Travel Agencies (OTAs) are accurately reflected in the system.
• Perform regular duties of a Central Reservations Agent as needed, including directing calls and providing local area information.
• Collaborate with other departments to ensure seamless service and communication
• Assist the Reservations Manager with additional tasks and responsibilities as required

Travel & Representation:

• Occasional travel for familiarizations trips to better understand the guest experience and stay current with product offerings.
• Represent the company and its values during the familiarization trips, industry events, and partner site visits.
• Build strong relationships with vendor contacts to support ongoing business development

\n\nWhat skills and experience do you need for this job?:\n

The ideal candidate will require the following knowledge, skills, and abilities:

• Superior communication skills, excellent attention to detail, and is motivated to lead a small team
• One year of front desk/reservations experience is preferred or completion of a hospitality program
• Good knowledge of computers, Microsoft software, data entry, and typing skills necessary
• Ability to accept and give direction
• Must be comfortable working in a seated position for extended periods of tie (up to 8 hours)
• Must stay calm under pressure by being resilient, adaptable, and flexible
• Work out of our Anchorage office

\n\nWhat will your work environment be like?:\n

About Us: 

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

 

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Las Vegas, and Chicago. 

 

What will your work environment be like?

At Pursuit, our office is more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun. 

 

About Pursuit

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

\n\nEEO:\n

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!

 
We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at  ta@pursuitcollection.com.  

 
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.

 

#LI-WF1 

Job Tags

Work experience placement, Work at office, Local area, Flexible hours,

Similar Jobs