Job Description

If youre someone who can balance compassion with clarity guiding clients through medical and financial decisions during some of their most stressful moments this might be the role for you.At The Emergency Animal Hospital of Crystal Falls, were more than just a state-of-the-art emergency and critical care hospital. Were the connection between pets, the people who love them, and the veterinary teams who provide their care. We offer 24/7 emergency and critical care with on-site diagnostics, digital x-ray, ultrasound, surgery, and a compassionate team. Our Client Doctor Liaisons play a critical role in making sure every client feels supported, informed, and confident in their pets care plan.What youll doAct as the liaison between clients, doctors, and support staffCommunicate medical information clearly and empatheticallyReview treatment plans and financials with clients in a compassionate, transparent wayFacilitate patient visits, transfers, and dischargesEnsure accurate patient records and correspondence with clients and referring veterinariansWhat were looking for35 years of emergency/critical care veterinary technician experienceAt least 1 year of veterinary customer service experienceConfidence in discussing medical information and financials with clientsDependable attendance and reliable transportationA solutions-based mindset and desire to make a difference for pets and their familiesWhat we offerCompetitive wagesHealth, dental, and vision insurance401K with employer contributionUniform allowanceCE allowance when applicablePersonal pet discountsPaid time off & sick leaveHoliday payIf youre ready to make a meaningful impact in every client interaction, ensuring both pets and their families feel cared for, apply with us!
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Emergency Animal Hospital of Crystal Falls LLC

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