JOB DESCRIPTION
Under the direct supervision of the Dispatch Supervisor, this position serves as the primary point of contact for customers and field technicians. The role involves handling inbound calls and emails, assessing their nature, and directing them to the appropriate recipients. Additionally, responsibilities include verifying information, updating documentation, and maintaining records of important communications. This position may involve operating switchboards or voiceover Internet protocol (VoIP) systems.
ESSENTIAL FUNCTIONS:
* Manage a high volume of inbound calls and emails, accurately identifying their nature and adhering to standard operating procedures for documentation.
* Enter new customer information into the system with precision.
* Address and distribute customer complaints effectively and in accordance with company policies. * Handle multiple callers and phone lines simultaneously while maintaining a positive demeanor.
* Maintain detailed records of important callers and pertinent information.
* Take messages as necessary.
* Perform any other duties and responsibilities as assigned by the Dispatch Supervisor.
REQUIRED SKILLS AND EXPERIENCE
* 4 + years of experience in dispatching
* Experience in maintenance / service industry
NICE TO HAVE SKILLS AND EXPERIENCE
* Experience in the construction industry
Benefits and Compensation
$22-24/hour
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
...T elecommuting Options: Onsite Work Location: USA WA Seattle Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental...
...Job Description Job Description Lighting Designer Troy/ Detroit OR Grand Rapids Direct Hire/ Permanent Placement $35 $65/ hr. (Jr.-Sr. level roles open), Full benefits, Flex/ Hybrid schedule, Bonus, Profit Sharing EPC Staff works with Architectural, Engineering...
...Sr. Sales Trainer, Digital Marketing Woodbridge, NJ Position located in the Woodbridge, NJ area. The Sr. Sales Trainer will be responsible for working collaboratively with the leadership team to drive talent and organizational strategies that help achieve sales...
SolarShoppers Voted AV's Best Solar Company is performing an immediate mass hiring. This is not a sales job and you are not required to sell anything but you will need to help people fill out a simple form and collect documents. What's in it for you: $20-$25 per ...
...&##128188; Luxury Travel Advisor Curate Dream Getaways from Anywhere! Remote | Flexible Schedule | Unlimited Earnings Love luxury travel? Ready to turn your passion into a profitable and flexible career? Join us as a Remote Luxury Travel Advisor and start...