Job Description
Benefits: - Bonus based on performance
- Competitive salary
- Employee discounts
- Opportunity for advancement
- Paid time off
Retro Fitness Montclair is a premier fitness center dedicated to helping our members achieve their health and wellness goals. We pride ourselves on providing a welcoming, high-energy environment for fitness enthusiasts of all levels. We are looking for an enthusiastic and results-driven
General Manager to lead our team and ensure exceptional member experiences.
Key Responsibilities:
- Leadership & Team Development:
- Recruit, train, and mentor staff to achieve performance excellence.
- Set team goals and monitor progress using KPIs, such as employee satisfaction scores and staff retention rates.
- Operations Management:
- Maintain gym cleanliness, functionality, and safety standards, measured by member satisfaction scores and internal audits.
- Ensure all equipment and facilities are in working order, minimizing downtime and repair turnaround times.
- Member Engagement & Retention:
- Drive exceptional member experiences, achieving high Net Promoter Scores (NPS).
- Develop strategies to increase membership retention, targeting a churn rate below 5%.
- Sales & Marketing:
- Drive membership growth by meeting or exceeding monthly new membership targets.
- Implement and analyze marketing campaigns with a focus on ROI and lead conversion rates.
- Increase ancillary revenue streams, such as personal training sessions and retail sales, to meet revenue goals.
- Financial Management:
- Manage and optimize budgets to maintain cost-efficiency, ensuring profitability metrics are met.
- Monitor daily and monthly financial KPIs, such as revenue per member (RPM) and operating profit margins.
- Performance Analysis:
- Use data and KPIs to evaluate club performance, providing regular reports and actionable insights to ownership.
- Continuously identify opportunities for improvement based on data trends and feedback.
Qualifications:
- Minimum of 3 years of experience in a managerial role within the fitness, retail, or hospitality industry.
- Proven track record of meeting and exceeding KPIs related to sales, customer satisfaction, and operational efficiency.
- Strong leadership, problem-solving, and team-building skills.
- Excellent communication and customer service abilities.
- Proficiency in financial reporting and CRM systems.
- Passion for health and fitness.
What We Offer:
- Competitive salary and performance-based bonuses.
- Complimentary gym membership.
- A chance to lead a passionate team in a thriving fitness community.
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Job Tags
Full time,