Job Description

Intro

Are you ready to explore the world of possibilities at 35,000 feet and beyond? As a Flight Attendant at American Airlines, youll bring professionalism, care, and commitment to safety to every flight with our promise of caring for people on lifes journey. With over 130,000 team members at American, each one of us has a unique role to play in the success of the airline while creating exceptional experiences for our customers. Join our team and be part of a journey where youll grow, lead with integrity, and unlock opportunities for you and your family to see the world.

Why you'll love this job

• Youll play a vital role in ensuring the safety, care, and comfort of every customer while building leadership, confidence, and adaptability that lasts a lifetime.
• Youll represent our brand with professionalism and pride, as part of a trusted, purpose-driven team making a difference every flight.
• Youll create welcoming, memorable experiences for every passenger - anticipating needs, actively listening, responding with care, and ensuring every customer feels valued and respected from boarding to landing.
• Whether you stay in the skies or grow into leadership or corporate roles, this is your entry point into a world of opportunity at American Airlines.

What you'll do

As a Flight Attendant Trainee at American, you'll begin your journey with a comprehensive 6 week unpaid training program that equips you to become a certified safety professional, service expert, and trusted representative of our brand. Once certified, youll be responsible for:

• Ensuring the safety and comfort of every customer, consistently following FAA regulations and company procedures.
• Responding with leadership and composure to a variety of emergency and non-emergency situations.
• Meeting high standards of dependability and professionalism to ensure on-time departures and seamless operations.
• Demonstrating adaptability and resilience by handling long hours and irregular schedules, while staying composed in a dynamic environment.
• Adhering to company policies, procedures, and performance standards, including uniform and appearance guidelines.
• Working independently without direct supervision, while remaining a collaborative and dependable member of the flight crew.
• Providing exceptional in-flight service, including serving hot and cold meals/beverages and selling onboard products.
• Handling a wide variety of customer-facing situations, both on and off the aircraft, with professionalism and care.
• Operating in diverse global environments, including various climates and time zones.

All you'll need for success

Minimum Qualification

• Must be at least 20 years of age
• High school diploma or GED equivalent required
• Minimum of two years of customer service experience in industries such as retail, hospitality, food service, education, aviation, or social services
• Height and weight must allow for the safe aircraft operation including the ability to:
  • Sit in a jump seat and fasten the harness without modifications or extenders
  • Navigate throughout the cabin aisle, and operate emergency exits
• Must possess a valid U.S. or foreign passport with applicable visas, with all documentation valid through at least December 31, 2026. Candidates holding a foreign passport must also have all necessary and valid documentation to legally work and travel as a Flight Attendant within the U.S. and internationally (e.g., work authorization, visas, permanent resident card, etc.). If a candidate holds a foreign passport, it is their responsibility to understand and obtain the required visas.
• Must have the legal right to work in the United States and ability to travel unrestricted to/from all states and countries that are served by American Airlines
• Must be willing to relocate based on the companys operational needs
• Potential base locations include BOS, CLT, DCA, DFW, LGA, LAX, MIA, ORD, PHL, or PHX.
• Must be available to work nights, weekends, holidays, and extended hours as required
• Must be able to report for on call (reserve) duty, at your assigned base. Reserve duty may continue for an undetermined number of years.
• Must be able to professionally represent the American Airlines brand while in the Flight Attendant uniform

o No visible tattoos
o No more than one (1) earring per ear
o No facial piercings

Preferred Qualifications

• Resiliency You remain composed and adaptable in the face of unexpected challenges, whether it's a medical emergency at 30,000 feet or a last-minute schedule change. Your ability to bounce back and maintain a positive attitude ensures passengers feel safe and supported.
• Manages Pressure High-stress situations are part of the job, and you thrive in them. From handling irate passengers to navigating turbulent flights, you stay calm, think clearly, and act decisively to maintain order and comfort.
• Dependability your team and passengers count on you. You show up on time, ready to perform your duties with professionalism and care.
• Customer Service You bring warmth, empathy, and attentiveness to every interaction. Whether its assisting a nervous flyer, accommodating special needs, or simply offering a smile, you create memorable experiences that reflect our commitment to hospitality.
• Models Integrity Even when no one is watching, you are guided by strong ethics and honesty, and you consistently make decisions that reflect the trust placed in you.

Skills & Abilities

• Ability to read, write, make announcements, give emergency orders, and communicate fluently in the English language
• Strong safety awareness and ability to perform all safety-related procedures
• Must be service-oriented with a commitment to customer satisfaction
• Demonstrate a positive attitude, be self-motivated, and have a desire for success
• Skilled in problem solving and adapting to dynamic environments

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Starting pay will be $36.81 per hour per the collective bargaining agreement.
• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, youll have access to your health, dental, prescription and vision benefits to help you stay well. And thats just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions and matches to your 401(k) program.
• Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools, resources and support you need.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

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