Job Description

Position Overview :

Responsible for ensuring that clients that come to the hospital are greeted courteously and efficiently, that phones are answered promptly and calls directly properly, and that client payments and other payments are handled according to policies and standards. Supervises receptionists for the hospital and serves as receptionist when staffing levels require it.

Essential Functions:

• Supervise receptionists, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies and communicating new practices and policies regarding reception duties
• Schedule receptionists according to staffing needs, serving as a receptionist, as needed
• Receive client complaints and concerns regarding reception, escalating issues to Hospital Manager, as needed
• Maintains specialist (non-emergency doctors) scheduling information and changes
• Count cash and/or balance daily transactions, balance cash drawer and make change, as needed
• Process refunds, returns, and credits, as needed by location
• Organizes and processes all payment plans and held checks, as needed by location, obtaining approvals as necessary
• Bi-monthly billing statements and collections as well as end-of-month closing reports, as required by location
• Serve as back-up to Hospital Manager for maintenance or building issue resolution
• Other duties as assigned by Manager.

Qualifications:

• High School diploma or equivalent.
• Veterinary environment, terminology, and protocols
• Working in a team environment
• Customer Service
• Handling multiple tasks and priorities
• Multi-line telephone systems
• Organization skills
• Attention to detail
• Verbal and written communication skills
• Supervisory and staff scheduling skills
• Basic math skills
• Properly handling and accounting for cash and client payments
• Good interpersonal skills

The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude

PetVet Care Centers, Inc. is one of the nations leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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