Job Description

Job Description

About Us

The Loren is a collection of remarkable residences, hotels and restaurants that stand for something more.

For culture, for beauty, for community and for conservation.

They are places intended for guests to feel inspired by cuisine & wine, by art & design, and by knowledge & ideas. Always set in the untouched elegance of natural surroundings that bring everyone closer to nature, to each other and to themselves.

Our hotels and residences invite you to immerse in our beautiful world whilst encouraging you to put back more than you take out so the legacy, we leave for our future generations tomorrow is defined by what we did today.

When we opened our first hotel in Bermuda in 2017, Stephen King had fallen in love with an island with a distinct charm, a place of mystery and curiosity. His dream was to bring a high-end luxury hotel, residences and world class cuisine to the island.

Stephen built The Loren in one of Bermuda’s most stunning locations, Pink Beach. A masterpiece of architectural harmony it is nestled into the natural habitat and commands the most incredible sea view with guests enjoying impeccable service and quality in a relaxed, serene, and culturally stimulating environment.

Our ambition is to be the most admired brand in hospitality because of our uncompromising determination to do things differently, to create moments that make each guest feel they’ve discovered what they’ve been looking for and to share between us a belief that we can leave the world better than we found it.

The Loren Austin

Opened in late 2023 and located in the heart of Austin, Lady Bird Lake stands as a serene oasis amidst the city’s hustle and bustle. The Loren Austin sits on the edge of the water and has the best views of the capital’s captivating skyline. The rooftop Nido restaurant is one of the city’s most popular spots with world class cuisine and spectacular vista.

With scenic trails the lake and its surrounding parks beckon guests and locals to immerse themselves in the breath-taking natural beauty just steps away from downtown.

Staying with us blends the city’s best offerings with a tranquil escape. After a day of exploring the city or attending business meetings, guests can unwind in the serenity of Austin’s beloved green space.

Surrounded by nature’s beauty, our guests are immersed in unforgettable experiences that encapsulate the essence of Austin culture—from intimate viewings of art in Paggi House, to live music acts to paddle boarding on the water.

Visit us at:

Job Summary

The Loren Hotel Group is looking for an outstanding General Manager for their Austin hotel.

Responsible for all aspects of operations at the hotel & residences, he / she should be an inspirational leader with the ability to engage the leadership team and employees across the organization to deliver world class service and guest experiences.

The GM will be highly commercial and accountable for the hotel P&L and will work with sales colleagues, group management and owners to ensure the delivery of ambitious strategic growth targets.

A highly effective communicator, he / she will be able to converse with a wide variety of stakeholders, and will provide clear and unambiguous direction to the management team and hotel staff

An excellent operator, the GM will use operational experience and skills to develop and improve processes across all areas of the hotel, driving continual improvement to guest service levels while simultaneously managing costs effectively.

With energy and passion, the GM will nurture and develop a high performing team that make the Loren the leading luxury hotel in Austin

Responsibilities

• Lead, coach, mentor executive leadership team
• Assess the structure and talent of senior team and improve
• Establish (with SVP ops) KPIs and incentive planning for property leadership
• Develop (with HR) a plan for talent management that fosters a culture of continuous improvement

Functional

• Oversee and co-ordinate all operational departments
• Conduct necessary regular staff meetings, fostering a constructive and open working environment
• Develop and maintain property standards (5* Hotel)
• Manage day-to-day hotel activity consistent with brand voice and identity
• Ensure full compliance to hotel operating controls and quality standards
• Perform daily, weekly and monthly property audits and inspections
• Ensure grounds, building, property are properly maintained and representative of a 5* hotel
• Work to become established as hotel spokesperson in local and community networks
• Work with Sales & Marketing colleagues to develop and execute plans for growth
• Review & commit to property activation planning
• Ensure compliance to all state, national and local laws and compliance
• Participate in and contribute towards employee satisfaction surveys and events
• Work with other Loren GMs and teams to ensure best practice shared across properties
• Be an ambassador for the Loren

Financial

• Work with senior management and ownership to develop and execute budgets and financial plans
• Close management of departmental costs to ensure all areas within targets
• Provide monthly financial commentary to senior management re financial
• (With Loren Hotels Team) Develop/establish annual KPI’s and budgets for the property
• Oversee contracts with key vendors / suppliers
• Ensure/approve vendor compliance, communication, capital projects, audits and cashflow

Core Competencies

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include:

• Communication
• Cost Consciousness
• Managing People
• Job Knowledge
• Judgement
• Leadership
• Delegation
• Planning & Organization
• Problem Solving
• Quality

Knowledge/Skills

• Requires advanced knowledge of the hospitality and business management fields.
• Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
• Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
• Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
• Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.
• Must have excellent speech and written skills in order to communicate with managers, guests and employees.
• Must have excellent literacy skills necessary for reports, policies and procedures.

Systems Knowledge/Skills

• Opera Cloud: Advanced
• Amadeus Platforms (Demand/Revenue 360): Intermediate
• Sonify: Intermediate
• Salto: Novice/intermediate
• MS Office
• Excel: Advanced
• Others (PPT/Word Et al): Intermediate
• Oracle Cloud: Intermediate
• Adobe Suite: Intermediate

Building Functions

• Fire, life, safety certified (Texas or Austin): Preferred
• Facility & Engineering: Novice/intermediate: Preferred

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have vision ability in order to visually inspect hotel.
• Must have mobility to walk through the front and the back of the hotel.
• Climbing approximately 20-30 steps 10% of the week.
• Physically able to regularly inspect all areas of interior and exterior of facility.

Environment

General office and hotel environment.

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