The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. Essential functions include maintaining a pleasant, friendly and professional demeanor with guests, co-workers, and clients; greeting guests within five feet; using guest last names during interactions; practicing proper phone etiquette; parking and retrieving vehicles cautiously; assisting guests with bell services and luggage storage; opening vehicle and hotel doors for guests; assisting guests with directions, taxis, reservations, and other inquiries; providing information about facility amenities and local attractions; delivering messages and guest amenities; shuttling guests to approved locations; explaining parking rates and retrieval procedures; issuing and collecting claim checks; maintaining ticket information including key tags, guest folios, vehicle location, damage surveys, and claim check receipts; and calculating and collecting revenue when needed. The role requires a high school diploma or GED, a valid driver's license, one month related experience or equivalent, knowledge of customer service principles, and various skills including reading, writing, basic math, and operating a manual transmission is highly desirable. Physical demands include talking, hearing, sitting or standing for extended periods, running, walking, handling objects, reaching, climbing stairs, balancing, stooping, kneeling, crouching, crawling, and specific vision abilities. Lifting up to 100 pounds occasionally is required. Work is mostly outdoors with exposure to extreme weather. Travel up to 5% may be required.
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