Job Description

Job Title: HR Training & Development Manager

Compensation Package: $80,000-$115,000K

Benefits: Yes

Location: Norfolk, VA

Relocation Offered: Yes

Job Type: Direct hire

A HR Training & Development (T&D) Manager focused on training & developing stakeholders for culture change plays a crucial role in shaping an organization’s values, behaviors, and overall work environment. This involves a multifaceted approach, acting as a strategic partner, a trainer, a communicator, and a catalyst for positive change.

KEY RESPONSIBILITIES:

• Assessing Current Culture: Understanding the existing culture's strengths, weaknesses, and areas for improvement is the first step in any cultural transformation. The T&D Manager utilizes various methods like surveys, interviews, and focus groups to gather data and analyze the alignment between the current culture and the desired future state.
• Defining and Communicating Core Values: T&D manager partners with leadership to define clear core values that guide behavior and decision-making within the organization. These values are then communicated effectively through various channels to ensure employees understand and embrace the desired culture.
• Developing and Empowering Leaders: T&D plays a vital role in developing leaders who can champion and model the cultural change. This involves providing training, coaching, and mentorship programs that equip leaders with the skills to effectively lead during times of change and foster a culture of trust and collaboration.
• Aligning Policies and Practices: T&D ensures that organizational policies, procedures, and practices are aligned with the new culture. This includes reviewing and revising performance management, reward and recognition systems, and recruitment practices to reinforce desired values and behaviors.
• Engaging and Involving Employees: T&D is instrumental in actively involving employees in the culture change process. This involves creating opportunities for dialogue, collaboration, and co-creation of the new culture, including feedback sessions, workshops, and recognition programs that celebrate desired behaviors and contributions.
• Facilitating Training and Development: T&D designs and delivers targeted training programs to equip employees with the skills and competencies needed to adapt to the new culture and excel in their roles. This may include leadership development programs, communication training, and fostering a culture of continuous learning and development.
• Managing Conflict and Promoting Inclusion: T&D acts as a neutral mediator in conflict resolution and promotes an inclusive culture where all employees feel valued and respected. This involves providing training and resources to address diversity and inclusion and resolving conflicts fairly and transparently.
• Monitoring and Evaluating Progress: T&D monitors and evaluates the effectiveness of culture change initiatives by tracking metrics like employee engagement, turnover rates, and performance reviews. Regularly assessing the impact of these initiatives allows HR to make necessary adjustments and ensure the cultural transformation is on track.

By embracing these responsibilities, a T&D Manager focused on training and developing stakeholders for culture change becomes a powerful force in creating a workplace that supports organizational goals, fosters employee well-being, and ultimately drives long-term success.

EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS

• Bachelor’s degree required.
• Minimum of three (3) years of experience in the casino industry required.
• Training experience is required.
• Experience with developing policies & procedures required
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Must be able to clearly communicate both verbally and in writing in English; bi-lingual preferred.
• Must have excellent presentation skills.
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint and Outlook is required.
• Knowledge of the development, assessment or instructional delivery of quality assurance training preferred.

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

• Required to obtain and maintain a gaming license.

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