Job Description

It is the responsibility of the International Services Operations Manager to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. This position is responsible for, but not limited to, managing all daily functions associated with International Services operational functionality including daily supervision of International Operations Specialists. Provides excellent customer service to customers, colleagues, and associates (both internal and external) enthusiastically, professionally and with confidence through various communications. Ensure compliance with procedures and control standards and implements additional controls as needed. Monitor expenditures and explain variances. Contribute to budget planning. Manage or assist in projects related to the department and/or Correspondent Division. Manage automation of international systems; includes UAT testing and reporting. Assist with planning and implementing operational improvements, resolve operational problems and take corrective action to ensure effective operations. Participate in proactive team efforts to achieve departmental and company goals. Develop and implement innovative programs and plans to support short- and long-term goals and objectives. Develop and manage staff to maximize operational efficiencies. Counsel subordinates on performance expectations and progress. Recommend staffing needs and changes. Direct training and development of staff to ensure operational depth and maximize use of strengths and abilities. Manage employees through needs assessment, training and development, and performance coaching. Manage internal and external audits. Assure compliance to regulatory requirements. Remain knowledgeable of banking industry trends or issues to assess needs and opportunities for service enhancements or new products. Maintain an in-depth understanding of services as well as a general understanding of other Division services. Maintain good relationship with internal and external customers, management team, and other critical contacts. Maintain professional and managerial effectiveness through training, reading professional literature and other developmental activities. Provide leadership to others through example and sharing of knowledge/skill. Occasional overnight travel. Comply with all safety policies, practices, and procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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