Job Description

At  ScionHealth , we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

• Conducts patient assessments to identify patients for potential admission into the system
• Responsible for the referrals and admissions that are generated from the hospitals in their assigned territory
• Responsible for supporting the clinical liaisons as they manage the referrals and admissions that are generated through their assigned hospitals and territories
• Conduct one on one contacts with potential referral sources, maintain positive relationships with current referral sources
• Utilizing educational opportunities to present the hospital to referral sources
• Identifies, contacts and manages potential clients. Sources potential, appropriate patients for hospital
• Coordinates transmission of clinical and benefit treatment to patients, families and outside agencies
• Acts as liaison for outside agencies, non-plan facilities, and outside providers
• Performs 80% or more of work outside the hospital

Resource Role : This position does not include the direct management of other Clinical Liaisons (CLs). However, it is a traveling role designed for a highly experienced and knowledgeable individual who can provide support across various markets within the Coastal Region. The ideal candidate will be able to quickly integrate into different teams, adapt to local market dynamics, and effectively cover open territories as needed.   Flexibility to travel from facility to facility within the region 75% of time.  May be required to be temporarily assigned to market outside of normally assigned areas for up to 60 days

Essential Functions

• Lead the Clinical Liaisons
• Uses prospecting methods to generate leads including initiating personal/business contacts, sourcing expansion opportunities through existing and new accounts, cold calling and educational presentations
• Meet the referral and admissions goals for their assigned hospitals.  Expand the number of referral sources in their assigned territories
• Active participation in professional and community associations. Maintains current referral sources through relationship development
• Understands and presents MedPar information to assigned hospitals
• Manage the admissions process as an ambassador for patients who meet the admissions requirements
• Operates within budgeted parameters by carefully planning travel and monitoring expenses
• Conduct assessments in accordance with company standards
• Manage the referrals and admission process for their referred patients
• Work closely with patients and their family members to educate them on the benefits of the Kindred Hospitals
• Conduct tours of the hospital with families and referral sources
• Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards
• Completes clinical assessments on potential patients completing assessments to meet with standards of the Division
• Meets with patients and families to explain Kindred care and services
• Establish strong and successful relationships with referral sources throughout their territory
• Ability to successfully manage the refer-Assessment and Admission Process

Knowledge/Skills/Abilities/Expectations

• Excellent presentation and communication skills
• Clinical Background with ability to conduct Patient Assessments
• Good analytical and computer skills
• Ability to maintain confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected
• Ability to work under stress and to respond quickly in crisis situations
• Demonstrates good interpersonal skills when working or interacting with physicians, patients, their families, other providers and other staff members
• Knowledge of healthcare marketing and plan development
• Ability to communicate in English effectively through verbal and written means to the extent necessary to perform job duties appropriately
• Ability to work cooperatively as a member of a team
• Approximate percent of time required to travel:   80%

Education

• College degree in clinical area

Licenses/Certifications

• Valid driver’s license

Experience

• Five years of Clinical/Case Management experience
• Two or more years of  marketing/sales experience

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