Job Description

Muos Site Support Specialist

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. This role is "On-Site" at the location detailed in the job post.

General Dynamics Mission Systems has an immediate opening for a Mobile User Objective System (MUOS) Site Support Engineer. This role provides Intermediate-Level (I-Level) support for the live MUOS system. The position on the program is titled "I-Level Maintainer" and is primarily focused on supporting the system operators (O-Level Operators) with maintaining a satellite-based communication system from the Wahiawa, HI MUOS ground facility. This exciting role is in Scottsdale, Arizona with a future opportunity to work in Hawaii.

Representative duties and tasks include:

• Successfully recreate and/or close out site trouble tickets
• Provide on-the-job training to O-Level operators and maintainers, as needed, to empower them to become successful in their role
• Perform proactive system checks to both identify issues before they become problems, and to discover existing problems that do not have automated detection mechanisms
• Work directly with development engineers (i.e. D-Level) to collect data logs, equipment configuration, etc., in support of resolving issues that have been escalated to D-Level subject matter experts for resolution
• Identify key MUOS deficiencies and help influence the prioritization of development tasks required to address important site issues
• Provide daily written status reports
• Support 24/7 site operations, including "on call" support as required

Knowledge, skills, and abilities:

• Active DoD Secret (or higher) security clearance
• IAT Level II certification or qualifying degree
• Ability to clearly communicate findings and recommendations to local operators, managers, and remote site technicians via verbal and written communication
• Skills to both multitask and prioritize simultaneously occurring high priority issues in an operational site environment
• Basic knowledge of both the Windows and UNIX operating systems
• Experience with the configuration and monitoring of IP network equipment including routers, switches, firewalls, load balancers, and HAIPEs
• Exposure to computer virtualization solutions
• Experience with various network protocols (e.g. BGP, RDP, SCP/SFTP/SSH, SNMP, TCP, etc.)
• Knowledge of Public Key Infrastructure (PKI) certificate authentication
• Experience with the use of various Graphical User Interface (GUI) and command line utilities to troubleshoot both network and software issues
• Familiarity with Earth Terminal (ET) operation and maintenance (e.g. antenna control unit tracking, control, and troubleshooting; alignment of RF subsystems to meet gain, power, and frequency response requirements; troubleshooting of analog and digital signal processing equipment)
• Prior use and operation of RF test equipment including spectrum analyzers, signal generators, arbitrary waveform generators, and power meters
• Preferred MUOS specific knowledge/experience: MUOS system architecture and subsystem connections, MUOS ground infrastructure and networking equipment, MUOS RF subsystems theory of operation, MUOS WCDMA call processing concepts. Knowledge of the MUOS Ericsson Radio Access Network (RAN) solution is a plus (e.g. RBS, RNC, OSS-RC, moshell). MUOS network management solutions (i.e. FCAPS: (F)ault management, (C)onfiguration management, (A)ccounting management, (P)erformance management, (S)ecurity management) MUOS backup/archive, planning/provisioning, key management system, and Over the Air Provisioning (OTAP) operations MUOS Situational Awareness (SA) solutions (e.g. Netcool, NetMAC, Splunk, SIEM, etc.) Operation and use of MUOS Functional Terminals (MFTs), i.e. Radios Knowledge of the MUOS Waveform is a plus Use of ITSM and Remedy incident trouble ticket systems

This position is 100% on-site, you will be a part of the Scottsdale, AZ location. Target salary range: USD $44.07/Hr. - USD $47.27/Hr. This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled.

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