Job Description
Company Description
Food Service
Job DescriptionQualifications
· 5+ years’ experience in remote diagnosis, troubleshooting, and issue resolution for large, national, and distributed LAN/WAN environments.
· 5+ years’ networking experience with extensive knowledge of TCP/IP, DNS, OSI, and related technologies.
· CCNA certification required (or equivalent proven experience).
· Strong knowledge of PCI DSS standards and retail network connectivity requirements.
· Expertise in VPN technologies, internet connectivity options, and remote support tools.
· Hands-on experience with Cisco Meraki full-stack cloud-managed solutions.
· Strong knowledge of ticket management systems such as Zendesk. (or equivalent tool)
· Proven ability to collaborate effectively with users, vendors, and engineering staff.
· Excellent verbal and written communication skills.
· Demonstrated commitment to delivering legendary customer service at every interaction.
· Self-driven and career-growth–minded, with a focus on continuous learning and development.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
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