Job Description

Description Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? The Hilton Minneapolis/Bloomington is ranked among the top Hiltons in North America, with a strong commitment to providing exceptional experiences for both guests and team members every day. We are seeking a dedicated individual to join our dynamic team and contribute to the exclusive luxury and outstanding service that define our hotel. As a Breakfast & Lunch Server at the Hilton Bloomington, you will tailor the dining experience to each guest providing food and beverage services in a friendly, courteous, timely, and professional manner resulting in a superior level of guest satisfaction. The Hilton Minneapolis/Bloomington is a premier destination that combines contemporary style with exceptional service in the heart of the Minneapolis metro area. Just 10 minutes from the Mall of America and a short drive into the city, our full-service hotel is the perfect choice for both business and leisure travelers. Guests enjoy top-tier amenities, including 256 beautifully appointed guestrooms along with the critically acclaimed Bloomington ChopHouse, the inviting Olive Lounge, and a convenient Starbucks Grab & Go. Join our team and become part of our legacy of excellence in hospitality and making every stay truly memorable! What will you be doing? Greet guests and explain specials & promotions. Understand menu including ingredients and preparation of the dishes to the delivery and service expected to accompany the dish. Record and input guest orders into the Point of Sale system. Retrieve, confirm, and deliver orders with condiments; follow liquor regulations. Replenish beverages and ensure overall guest satisfaction. Collect payment, thank guests, and invite them to return. Complete side work and cleaning tasks including restocking and replenishing condiments. Address and resolve guest complaints. What do you bring to the role? Ability to work Breakfast and Lunch shift High school degree or equivalent preferred Must have high level knowledge of food and beverage preparation, service standards, guest relations, etiquette, appropriate table settings, service ware, and menu items. One year or more of service in a fine dining outlet required. Handle customer complaints with empathy and provide proactive solutions. Proficient in English for guest requests, memos, and reservations. Ability to work POS system and cash handling experience preferred. What’s in it for you? A free, well-balanced meal every shift Room discounts at Marcus Hotels & Resorts and Hilton-branded properties Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa Free parking “Two for one” movie theater coupons at Marcus Theatres Ability to grow your career and transfer from one property to another while maintaining your service with the company Early wage access Paid time off Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match And more! Pay Estimate: $15.00/hour About Us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Hilton Minneapolis/Bloomington is an equal opportunity employer. #HBH Hilton Hotel Bloomington

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