RETAIL COMPUTER TECHNICIAN Job at Micro Center, Columbus, OH

L0wyMXJtcFNuZU1MQjFlbzY4MzVBaHFhVGc9PQ==
  • Micro Center
  • Columbus, OH

Job Description

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.

We are currently seeking self-motivated, results-driven RETAIL COMPUTER TECHNICIANS , starting at $15/hour base pay with productivity incentives to increase hourly rates up to $18-$35 + SPIFFs. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years!

You’ll be spending up to half your time at the Service Counter, where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life, all while having the opportunity to earn uncapped commissions. The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status. 

MAJOR RESPONSIBILITIES

  • Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
  • Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
  • Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
  • Assemble custom computers sold by our expert build-your-own (BYO) sales team
  • Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
  • Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
  • Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis

EDUCATION & EXPERIENCE:

  • High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred
  • CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. *Apple certifications highly desirable
  • Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities
  • Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
  • Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

  • Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates 
  • Flexible Schedules & Excellent Pay
  • Employee Discount that includes a Friends & Family Discount Program
  • Tuition Reimbursement & Education Discounts
  • Paid Time Off for Regular Associates
  • 401K Plan with company match
  • Esteemed Vendor & Company Job Training
  • Career Advancement Opportunities

OUR GROWTH OPPORTUNITIES:

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.

 

 

#appcast

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Tags

Hourly pay, Full time, Flexible hours, Shift work, Night shift, Day shift,

Similar Jobs

Domino's Franchise

Assistant Manager - 600 north colony rd Job at Domino's Franchise

 ...Job Description prepare food, customer service, cash handling. Flexible hours, opening or closing store. Managing team ....  ...Be willing to work in a fun fast paced environment Full and Part time hours available Minimum Age17+ years old A successful background... 

VisionPoint Marketing

Enrollment Marketing Consultant Job at VisionPoint Marketing

 ...About VisionPoint Marketing VisionPoint Marketing is on a mission...  ...Raleigh, NC, we operate as a remote-first company with VisionPointers...  ...expansion of services and consultative selling. The EMC will act...  ...degree in Business, Marketing, Digital Marketing, Journalism,... 

Access Educational Advisors, LLC

Middle School Math Teacher Job at Access Educational Advisors, LLC

 ...MAKE MATH MEANINGFUL AND MAGICAL! At Queen City Academy, we're not just teaching numberswe're building problem-solvers, critical...  ...thinkers, and confident mathematicians. As our Middle School Math Teacher, you'll transform abstract concepts into engaging experiences that... 

J.R. Vinagro Corporation

Payroll Specialist Job at J.R. Vinagro Corporation

 ...JR Vinagro Corporation is seeking an experienced, full time Payroll Specialist. The Payroll Specialist must have experience in Microsoft Office and able to multi task. Great communications skills are required. Job Summary The Payroll Specialist is responsible for... 

ProSmile

Dental Assistant w/ X-ray Job at ProSmile

 ...Job Title: Dental Assistant w/ X-ray Department/Location: Operations Reports to: Dental Practice Manager FLSA Status: Non-Exempt Compensation Information: $23.00-$25.00 per hour Company Overview ProSmile is one of the fastest-growing dental organizations...