Job Description

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

We are looking for a curious, motivated, and data-driven Senior Financial Analyst to join the GTM Finance team in San Francisco. Serving as a strategic partner to our Global GTM and Finance teams, you will play a crucial role in driving financial execution within Marketing and Customer Success, assist in the planning process, and conduct other ad hoc financial analyses. As a Senior Financial Analyst, you’ll collaborate with GTM teams across the company, develop a strong understanding of Enterprise SaaS business and key metrics, help inform and influence strategic decisions, and develop actionable insights to take our fast-growing company to the next level!

What will I be doing?

• Monitor and improve monthly and quarterly Top-of-the-Funnel (TOFU) performance models, and prepare regular updates comparing performance against targets.
• Synthesize and report on changes in the Marketing funnel to enhance our understanding of their impact on company performance.
• Facilitate quarterly capacity analysis for the Customer Solutions, Sales Engineering, and Professional Services teams.
• Support Accounting in month-end close; investigate variances in marketing spend by channel, initiative, and cost center to identify trends, risks, and opportunities.
• Collaborate cross-functionally with the broader GTM, Product, and Finance teams to align on company forecasts and performance trends.
• Execute relevant GTM and Finance reports for the C-suite and other key executives.
• Research and benchmark our growth and financial metrics against industry comparables.

What skills do I need?

• Minimum of 2 years of experience within GTM/Strategic Finance or equivalent tenure from related positions in Corporate FP&A, investment banking, or management consulting.
• Bachelor’s degree with a strong academic record, preferably in a quantitative discipline.
• Required proficiency in Microsoft and Google Suite. Tableau, Adaptive or similar forecasting tools are preferred.
• Proven track record of supporting the development of actionable analysis with moderate supervision.
• Experience in building cross-functional relationships within Sales, Marketing, or Analytics organizations; prior experience in Marketing/GTM Finance or Ops is preferred.
• Strong communication skills with experience presenting analyses to senior leaders.
• Demonstrated ability and curiosity to quickly learn new technical skills.
• Intermediate knowledge of SQL is strongly preferred but not required.

Benefits

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $129,500 - $150,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values .

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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Job Tags

Local area, Flexible hours, 3 days per week,

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