Job Description

Our brand purpose is to Elevate the Lives of the People we Touch . Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door. The ideal candidate has a passion for leadership, sees obstacles as learning opportunities, and is ready to build a rewarding career. Company Perks Personal and Career Development Beautiful Retreats Massage Heights Family Fund Employee Discounts Competitive salary and bonus opportunities Schedule/Expected Work Hours · Able to work varied hours, including weekends, evenings, holidays, etc. is required Responsibilities Supervise all aspects of Retreat operations, including revenue, profitability, inventory, and adherence to brand systems and processes Recruit, hire, train, develop, and retain top talent Create and manage team member schedules for daily operations Set and achieve individual and team goals, creating actionable plans Lead by example, achieving personal and team goals Provide in-the-moment coaching on the floor Create a passionate environment focused on providing excellent guest service Build guest loyalty through the proven operating system of Massage Heights Support and implement the brand Mission, Core Values, and Strategies Plan and execute local events to promote Massage Heights Conduct marketing activities to generate leads Develop partnerships with local businesses Qualifications Minimum 2 years management experience in membership-based service or retail Experience managing hourly employees Leadership, organization, communication, and interpersonal skills Knowledge of labor laws and licensing laws for therapists and estheticians Experience in training, coaching, conflict resolution Ability to develop positive employee relationships and manage discipline Proficiency with computers and standard software Basic business math skills Financial and P&L experience Company Overview Massage Heights is a national franchise chain of massage and skincare Retreats in the U.S. and Canada, operated by small business owners. We are dedicated to a culture of care, creating work environments where people feel valued, accepted, and inspired. We offer therapeutic massage and skincare services in serene environments, supporting wellness goals. Company Values We believe in the healing power of touch and that our team promotes mental and physical wellness. We value Loyalty, Authenticity, Diligence, and Passion. We strive to build a diverse, inclusive organization and are committed to making Massage Heights the preferred massage provider. We are passionate about our guests and diligent in providing an elevated experience. Join the Team at Massage Heights Apply via Indeed (if you already have a resume on Indeed) Or apply here. * required fields First Name * Last Name * Email * Phone * Yes, Text Me! I want to receive text messages about this job from Massage Heights - Charlotte. Are you legally authorized to work in the US? * Are you available to work nights and weekends? * Do you have at least 2 years of management experience in membership-based service or retail? * If no, please explain. I was referred by a current employee Who referred you? Be Part of an Elevated Experience at Your Retreat Personal & Career Development through Massage Heights University Flexible schedules supporting work-life balance Professional, safe environment with safety prioritized for therapists and guests, member of the National Association of Spa Franchisees Employee discounts on products and services Massage Heights Family Fund supporting team members during hardship Spa-like atmosphere with high-quality products, equipment, and upscale linens "I've been here a little while, and from what I've experienced, it's a night and day difference in work culture compared to previous places. It's a cozy retreat with a family atmosphere. The management is caring and respectful. The owners are actively involved and approachable. They constantly look for ways to increase pay for therapists." #J-18808-Ljbffr Massage Heights - Charlotte

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