Job Description

Type of Requisition: Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

Other

Job Family:

Technical Documentation

Job Qualifications:

Skills:

Knowledge Management, Mobi Systems OfficeSuite, Technical Writing

Certifications:

None

Experience:

0 + years of related experience

US Citizenship Required:

No

Job Description:

Seize your opportunity to make a personal impact as a Technical Editor Associate supporting TSS Knowledge Management as a Service. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

GDIT is committed to strategic workforce planning and cultivating a pipeline of talented professionals for anticipated future needs. While there is not an active opening for this position at this time, we welcome expressions of interest from individuals with experience and qualifications aligned to the Technical Editor Associate role.

Submitting your information will allow us to consider you for future opportunities as they arise. We encourage you to apply if you would like to be considered when positions become available.

Thank you for your interest in GDIT. We value your desire to be part of our team and look forward to the possibility of connecting in the future. 

At GDIT, people are our differentiator. As a Technical Editor Associate , you will help ensure today is safe and tomorrow is smarter. Our work depends on Technical Editor Associate joining our team to utilize your experience with business process analysis to draw inferences from process details and link these inferences to organizational and departmental goals.

HOW THE TECHNICAL EDITOR ASSOCIATE WILL MAKE AN IMPACT:

• Review usage and effectiveness of knowledge management system and knowledge articles
• Update and improve existing knowledge base(s) to improve knowledge article content, knowledge article discovery, and improve overall customer service and satisfaction
• Create job aids and SOPs for incident and problem resolution
• Identify reoccurring incidents and requests for prioritization of job aid/SOP creation
• Perform operational duties in support of regulatory, security, and industry practices' compliance documentation
• Coordinates the verification, approval, and processing of document revisions for call center knowledge base
• Track document activity to ensure timeliness and process efficiency
• Conduct research and analysis for new content creation and document maintenance (technical writing and editing). Provide customer support for document owners and key stakeholders

WHAT YOU’LL NEED TO SUCCEED:

• BA/BS or equivalent years of experience (AS with 2+ years of exp or HS/GED with 4+ years of experience). Bachelor's degree in English or Technical Writing, preferred
• Required Technical Skills : Intermediate skills in the Microsoft Office Suite
• Security Clearance Level : Public Trust, Secret, or Top Secret, dependent on contract. When necessary, interim clearance is required to onboard
• Required Skills and Abilities: Highly organized, analytical, and logical. Quick learner who can develop creative solutions to audience needs
• Location : Hybrid in Bossier City, LA or New Orleans, LA.
• Louisiana residency required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $24.96 - $33.78. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

T elecommuting Options:

Hybrid

Work Location:

USA LA Bossier City

Additional Work Locations:

USA LA Home Office (LAHOME), USA LA Natchitoches, USA LA New Orleans

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Job Tags

Hourly pay, Holiday work, Full time, Contract work, Temporary work, Interim role, Immediate start, Worldwide, Home office, Flexible hours,

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