Help Desk Analyst Job at Addison Group, Washington DC

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  • Addison Group
  • Washington DC

Job Description

Job Description

Job Description

Position Title: Help Desk Analyst

Location: Washington DC

Assignment Type: Direct Hire

Salary: 60k-70k / year

Work Schedule: Monday - Friday (4 days onsite)

Benefits: This position is eligible for medical, dental, vision, and 401(k)

Job description:

We are looking for a Helpdesk Analyst for our Information Technology team with experience in legal or professional services environment. We are seeking a top-performing and highly motivated individual who is team oriented and can easily adapt to a fast-paced environment.

Responsibilities:

  • Basic troubleshooting of user issues/tickets
  • Creation/Elevation of tickets for TII Support
  • Solving common problems such as username and passwords issues, menu navigation, verification of hardware and software, installation issues, and setup
  • Creating documentation
  • Collecting user requests and data
  • Carrying out of processes, like onboarding, using established procedures

Requirements:

  • Bachelor’s degree in Information Technology, Computer Science, or related field preferred
  • 2+ years of IT and desktop support experience
  • Experience working with Office 365
  • Experience supporting Windows, IOS, and Android devices
  • Working knowledge of Active Directory
  • Ability to troubleshoot, diagnose and repair basic hardware and software issues
  • Ability to follow standard IT procedures, including escalation of issues when necessary
  • Ability to work both independently and collaboratively as a team
  • High level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences
  • Basic understanding of networking and security principles

IND 005-009

Job Tags

Work at office, Monday to Friday,

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