Job Description
Company Description SORSEN is a premier provider of security services, including security guard operations, mobile patrol, corporate security, and special event staffing. Our core mission is to safeguard the lives, privacy, assets, and property of our clients. As a member of our team, you will play a critical role in maintaining a safe and secure environment, with opportunities to advance your career within the security industry. Our organization prides itself on professionalism, integrity, and operational excellence. With a focus on proactive risk management and rapid incident response, we serve as a trusted security partner to property owners, businesses, and community stakeholders. As we continue to expand our operations, we seek highly motivated and dependable team members who share our commitment to safety, accountability, and superior client service.
Job Description We are actively seeking a detail-oriented, calm-under-pressure
Security Operations Dispatcher to join our dispatch team. This critical role serves as the central point of coordination for all field operations, responsible for monitoring security systems, dispatching personnel, and ensuring seamless communication between clients, field personnel, and emergency services.
Key Responsibilities: - Alarm Monitoring & Emergency Dispatch:
- Monitor and respond to multiple alarm and surveillance systems in real-time.
- Verify alarms, determine priority levels, and dispatch appropriate security personnel.
- Coordinate with emergency responders when required.
- Incident Documentation & Reporting:
- Accurately document all incidents, calls, and dispatch activities in the dispatch software system.
- Maintain detailed shift logs and generate incident reports for internal and client use.
- Operational Coordination:
- Oversee shift changes, fill coverage gaps, and coordinate backup responses as needed.
- Relay critical information during shift turnovers using standardized pass-down procedures.
- Client & Field Communication:
- Provide timely, professional updates to clients, property managers, and stakeholders.
- Maintain clear and courteous communication with field officers and supervisors throughout the shift.
- Team Collaboration:
- Work in coordination with fellow dispatchers, supervisors, and managers to ensure operational efficiency.
- Participate in periodic training, debriefs, and performance evaluations.
Shift Coverage: - Coverage is required seven days per week, including evenings, overnights, weekends, and holidays.
- Holidays require mandatory coverage with premium pay.
Qualifications Required: - High school diploma or equivalent.
- Proven ability to multitask effectively and remain composed in high-pressure situations.
- Excellent verbal and written communication skills.
- Proficiency with dispatch software, computer applications, and multi-line phone systems.
- Strong attention to detail and organizational skills.
- Availability for evening, overnight, weekend, and holiday shifts.
- Reliable transportation and personal phone access.
Preferred: - Prior experience in security operations, emergency dispatching (police/fire/EMS), or 911 call centers.
- Familiarity with GPS tracking, CAD systems, and alarm monitoring platforms.
- Working knowledge of security industry protocols and emergency response procedures.
- Certifications such as Certified Protection Professional (CPP), Physical Security Professional (PSP), or equivalent.
Additional Information Why Join Our Team? - Be part of a high-performing, mission-driven team with a direct impact on public safety and client security.
- Competitive compensation with shift differentials and performance-based reviews.
- Opportunities for career advancement within dispatch operations and supervisory roles.
- Fast-paced, collaborative work environment focused on accountability, professionalism, and operational excellence.
Equal Opportunity Employer: SORSEN is an equal opportunity employer. We are committed to fostering a diverse, inclusive, and respectful workplace environment for all employees.
Job Tags
Shift work, Night shift, Afternoon shift,